SMS, Text Messaging, and Microsoft Teams Communication Privacy Policy
Effective Date: March 2026
1. Introduction
This SMS & Text Messaging Privacy Policy ("Policy") describes how [Company Name] ("Company," "we," "our," or "us") collects, uses, discloses, and protects personal information in connection with our text messaging and SMS communications (the "Messaging Services," which include SMS, MMS, and communications conducted via Microsoft 365 tools such as Microsoft Teams, including chat, SMS integration, and calling features). This Policy is intended to comply with applicable U.S. federal and state laws, including but not limited to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act (where applicable), and relevant privacy laws.
By opting into our Messaging Services, you agree to the terms of this Policy.
2. Information We Collect
When you use our Messaging Services, including SMS and Microsoft Teams communications, we may collect the following types of information:
Phone Number: Your mobile and/or electronic VOIP telephone number.
Consent Records: Date, time, method, and source of your opt-in consent.
Message Interaction Data: Delivery status, timestamps, and engagement (e.g., responses, clicks where applicable).
User-Provided Information: Any information you provide in replies (e.g., names, preferences, or inquiries).
We do not knowingly collect sensitive personal information via SMS unless explicitly required for a service and disclosed to you.
3. How We Use Your Information
We may use the information collected through SMS and Microsoft Teams communications for the following purposes:
We may use the information collected for the following purposes:
To send transactional or informational text messages
To provide customer service and respond to inquiries
To improve our Messaging Services and user experience
To maintain records of consent and compliance
To comply with legal and regulatory obligations
4. Consent to Receive Messages
By providing your phone number, email, or participating in Microsoft Teams communications with us, you expressly consent to receive communications via SMS, MMS, and Microsoft Teams (including chat, calling, and integrated messaging features).
By providing your phone number and opting in, you expressly consent to receive recurring SMS or MMS messages from us. Message frequency may vary.
Consent is not a condition of purchase.
You acknowledge that:
Standard message and data rates may apply
Consent may be revoked at any time
5. Opt-Out Instructions
You may opt out of SMS or MMS messages and Microsoft Teams communications:
You may discontinue communication by notifying the sender directly
You may adjust your notification or communication preferences within your Microsoft Teams settings
You may request that we cease communication via Teams by contacting us
After opting out of SMS, you will receive a final confirmation message, and no further SMS messages will be sent unless you re-enroll. Note that operational or account-related communications via Microsoft Teams may continue where necessary to provide services.
You may opt out of receiving messages at any time by:
Contacting us at Legal@ViciniaLiving.com
After opting out, you will receive a final confirmation message, and no further messages will be sent unless you re-enroll.
6. Sharing and Disclosure of Information
We do not sell or rent your personal information collected through SMS or Microsoft Teams communications. We may share your information with:
Service Providers: Third-party vendors that assist with messaging delivery, analytics, or customer support
Legal Authorities: When required to comply with applicable law, regulation, legal process, or governmental request
Business Transfers: In connection with a merger, acquisition, or sale of assets
All third-party service providers are contractually obligated to protect your information.
7. Data Retention
We retain SMS and Microsoft Teams communication data only for as long as necessary to:
Fulfill the purposes outlined in this Policy
Maintain compliance with legal obligations (including TCPA recordkeeping)
Resolve disputes and enforce agreements
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. Communications conducted through Microsoft 365 services, including Microsoft Teams, are subject to Microsoft’s security and compliance frameworks in addition to our own safeguards. However, no transmission of data over wireless or internet-based networks can be guaranteed to be 100% secure.
9. Your Privacy Rights
Depending on your state of residence (e.g., California, Virginia, Colorado), you may have rights including:
Access to your personal information
Request deletion of your personal information
Request correction of inaccurate information
Opt-out of certain data uses
To exercise your rights, contact us at Legal@ViciniaLiving.com
10. Children’s Privacy
Our Messaging Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Policy from time to time. Any changes will be posted with an updated "Effective Date." Continued use of the Messaging Services constitutes acceptance of the revised Policy.
12. Contact Information
If you have questions or concerns about this Policy, please contact us at:
Vicinia Property Management, LLC
8520 Allison Pointe Blvd STE 223 PMB 28378
Indianapolis, IN 46250-4299
Legal@ViciniaLiving.com
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